Resume
My resume is also available to download (PDF).
Work Experience
Technical Analyst Intern, State Farm Insurance
Champaign, IL —
2007-2008
At State Farm’s Research Center, I worked with the web technologies team at corporate headquarters to provide top-tier support for web server software and associated tools used across the infrastructure. I created and analyzed configurations, researched best practices, enhanced support, and created documentation for software on Unix and Windows.
Asset Management Intern, RLI Insurance Corporation
Peoria, IL —
Summer 2006
My internship in I.T. asset management entailed providing support for all company workstations and other technical assets, as well as managing change and continuously seeking methods to improve efficiency and streamline repetitive processes. Additionally, I was involved in a project to audit software licensing and improve techniques for tracking licenses in the future.
Help Desk Intern, RLI Insurance Corporation
Peoria, IL — Summer
2005
At the company-wide help desk, I utilized effective customer service skills to provide helpful technical support for over 700 employees. Over a three month time period, I successfully resolved over 300 incidents with a team-leading average completion time, while also leading a project to evaluate the effectiveness of a new infrastructure monitoring system.
Software Engineer, Walz Equipment
East Peoria, IL —
2003-2004
While working for Walz Eqiupment, I designed and programmed custom inventory and data collection applications for Archer Daniels Midland (ADM), Caterpillar, and the Wisconsin Department of Natural Resources using technologies such as the .NET Framework, Windows CE devices, and SQL Server and Oracle databases.
Volunteer Experience
Webmaster and General Board Member, Engineering Initiatives
Urbana,
IL — 2006-2008
Engineering Initiatives is a university-sponsored think tank bringing innovation to the UIUC College of Engineering. As webmaster, I managed and enhanced the organization’s website (http://ei.engr.uiuc.edu/) and technical resources. As a board member, I spearheaded the successful launch of a new website to provide incoming freshmen with a means to communicate with student advisors before they reach campus (http://freshstart.engr.uiuc.edu/).
Corporate Relations Committee Member, Engineering Open House
Urbana,
IL — 2005-2007
As a member of the corporate relations committee for the annual Engineering Open House at UIUC, I assisted in securing corporate sponsors for the event and worked with the representatives from each company to ensure that their participation was effective and valuable.
Education
University of Illinois, Urbana-Champaign, IL — 2004-2008
Computer Science in the College of Engineering — GPA: 2.97/4.00
Skills
Training
Software engineering, software design patterns, algorithms, POSIX, embedded systems, database design, UML
Languages
PHP, SQL, XHTML/HTML, CSS, Bourne shell, C, Java, C#.NET
Software
Apache HTTP Server, Microsoft IIS 6, IIS 7, SQL Server, Microsoft Office Suite, SharePoint, Windows Vista/XP/2000/NT/9x, Windows Server 2008/2003/2000/NT, Windows Mobile, Mac OS X, AIX, HP-UX, Linux